Terms of Service

These Terms of Service ("Terms") apply to your use of shihtzupups.store and to any puppy reservation or purchase from Shihtzu Pups of Central FL, a business owned and operated by Debora Acker in Clermont, Florida ("we," "us," or "our"). By using our website or reserving a puppy, you agree to these Terms.

1. Our puppies and website content

We raise our Shih Tzu puppies at home. Photos, videos, and descriptions on our website show our puppies as accurately as we can, but puppies change quickly as they grow, so coloring, markings, coat, and size at pickup may differ from what you saw when you reserved. Availability can change at any time until a deposit is received. All photos, videos, text, and designs on this site belong to us and may not be copied or used without our permission.

2. Reserving a puppy and the $250 deposit

• A $250 deposit, paid securely through Stripe, holds your puppy until the puppy is ready to go home. You are not charged until you complete checkout.
• Your deposit is applied toward the purchase price of your puppy.
• A reservation is confirmed once we receive your deposit and send you confirmation.

3. Refunds

Your deposit is refundable, minus a $25 processing fee. To cancel, contact us at ackermarketing@yahoo.com or 407-719-4127 before your puppy goes home. We will refund the deposit less the $25 fee to your original payment method. Once your puppy has gone home, the deposit has been applied to the purchase price and is no longer refundable, except as described in the Health Guarantee below.

4. Financing

If you choose financing, it is offered by Klarna, subject to credit approval and Klarna's own terms. We are not the lender and are not responsible for Klarna's decisions, fees, or terms. Your agreement with Klarna is separate from these Terms.

5. Pickup and balance

• Puppies are picked up in person in Clermont, Florida, on or around the date we confirm with you (for our current litter, Christmas Eve). Visits and pickup are by appointment.
• The remaining balance of the purchase price is due at pickup, using a payment method we agree on in advance.
• If you cannot pick up on the agreed date, please tell us as soon as possible so we can arrange another time. We cannot hold a puppy indefinitely, and we may release a puppy to another family if we cannot reach you or agree on a new pickup time.

6. Veterinary care and health

Each puppy is examined by a licensed veterinarian (Four Corners Animal Clinic) before going home. Four Corners Animal Clinic provides each puppy with a certificate of health that complies with Florida law, and you will receive it at pickup along with the other health and veterinary information we have for your puppy. We recommend that you take your puppy to your own veterinarian soon after pickup to establish care.

Four Corners Animal Clinic
1520 Sunrise Plaza Dr, Clermont, FL 34714
Phone: (352) 242-1950

7. 30-Day Health Guarantee and Returns

• For 30 days after pickup, if your puppy has a health issue, you may surrender the puppy to Debora Acker for a refund of the purchase price. We will keep the puppy and raise it as our own.
• A refund is only available if you surrender the puppy to us. If you decide to keep your puppy, we do not provide a refund, partial refund, or reimbursement of veterinary costs for a health issue.
• To start a return, contact us within the 30 days at ackermarketing@yahoo.com or 407-719-4127 and tell us about the health issue. We will arrange to have the puppy examined by our veterinarian, Four Corners Animal Clinic.
• Your refund will be issued once Four Corners Animal Clinic has examined the puppy and declared that the health issue was not due to neglect or improper care by the buyer. The clinic's determination is what decides whether the guarantee applies.
• If the clinic finds that the issue was caused by neglect, improper care, injury, or the puppy's environment, diet, or exposure after pickup, the guarantee does not apply and no refund is due.
• Findings or invoices from a veterinarian you choose yourself do not, on their own, make us responsible for a refund or for veterinary costs. Please contact us first, before taking the puppy for treatment or an exam, so we can arrange the exam with our veterinarian. In an emergency, get your puppy the care it needs right away and contact us as soon as you can.
• The guarantee ends 30 days after pickup. After that, we cannot know how a puppy has been cared for, so we cannot cover health issues that appear later.
• The guarantee does not cover routine care, vaccinations, or normal puppy needs.
• Nothing in this guarantee limits any rights you have under Florida law.

8. Your responsibilities as a new owner

By taking a puppy home, you agree to provide proper food, water, shelter, veterinary care, exercise, and a safe, loving home, and to follow the care instructions we give you. If you can no longer keep your puppy at any time, please contact us first.

9. Using our website

You agree to use our site only for lawful purposes and not to interfere with it or misuse it. We may change, suspend, or remove any part of the site at any time.

10. Disclaimers and limits on liability

Our website and its content are provided "as is." To the fullest extent the law allows, we are not liable for indirect, incidental, or consequential damages arising from your use of the site or from a puppy purchase, and our total liability to you will not exceed the amount you paid us for the puppy. Some states do not allow certain limits, so some of this may not apply to you, and nothing in these Terms limits rights you cannot waive under the law.

11. Governing law

These Terms are governed by the laws of the State of Florida. If a dispute comes up, please contact us first so we can try to work it out. Any legal action will be brought in the state or federal courts located in or serving Lake County, Florida, and you agree to those courts' jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. The date at the top shows when they were last changed. The Terms in effect when you reserve your puppy apply to that reservation.

13. Contact us

Shihtzu Pups of Central FL
Debora Acker, Clermont, Florida
Email: ackermarketing@yahoo.com
Phone: 407-719-4127

See also our Privacy Policy.